fp articleResponse Times

Emergency work - 24 hours

  • No heating
  • No water
  • No electricity
  • Burst pipes
  • Broken W.C. i.e. not flushing or health and safety hazard
  • Any health and safety issue
  • Blocked drains
  • Warden call or fire alarm panel faults
  • Emergency lighting not operating
  • Fire exits not opening

Urgent work - 4 working days

  • Some sockets not working
  • Some radiators not heating
  • Timeclock defective but still able to use manual heating controls
  • Front door and back doors sticking (fire exit)
  • Roof tiles missing or dislodged
  • Blocked baths, sinks etc
  • Restrictor stays missing

Routine work - 28 working daysrepresponse

  • Leaking gutters
  • Defective kitchen doors and/or handles
  • Defective internal door handles, hinges, easing doors etc
  • Clipping pipes

End of defects period

  • Easing and adjusting doors, keepers etc
  • Filing in settlement cracks
  • Re-securing chipboard to first floor
  • Provision of additional sealant around windows, skirting etc due to any drying out
  • Sealing any joints in gutters and downpipes
  • First inspection of gas/oil boilers
  • First service of fire alarms, fire extinguishers, burglar alarms
  • Welding any loose joints in vinyl flooring