fp article

Engaging People In Communities (EPIC)

Continuous Improvement Panel (CIP)

It is envisaged that a CIP would be a long term project and its input would be sought on identifying areas for service reviews and assisting with theses reviews.

Reviews could range from issues identified in the Tenant Satisfaction Surveys.

The role and remit of the CIP will vary depending on their task. The panel will be empowered to challenge existing practice and processes in an imaginative way.

A full report of review findings and recommendations will be presented to the Association’s Senior Management Team for action. Tenants will receive outcome reports in the tenant magazine.

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