Engaging People In Communities (EPIC)
Tenant Satisfaction & Maintenance Surveys
Connswater Homes will carry out a census survey on tenant satisfaction, on all aspects of its service, on a bi-annual basis. This will be carried out with 50% of tenants each year and reported on a bi-annual basis, showing comparison data which will allow the Association to identify areas for improvement.
When repairs are reported and requested by tenants, these will always be followed up with a Repair Satisfaction Survey to receive feedback from tenants on the quality and workmanship of the contractor and satisfaction with the timescale for completion of the repair.