Tenant Satisfaction Survey 2012fp article

Summary Report 

Question
Connswater
Mark
2010
 Connswater
Mark
2012
NI HA
Benchmark 

% of tenants who are satisfied with services provided by Connswater Homes

96% 91% 83%

% of tenants who thought the rent charged was good value for money

93% 87% 77%

% of tenants who were satisfied with the condition of their home

95% 85% 74%

% of tenants who are satisfied overall with their home

95% 95% 88%

% of tenants who were satisfied with their area

96% 94% 84%

% of tenants who were satisfied with the repairs service

92% 82% 74%

% of tenants who found the staff helpful

97% 91% 94%

% of tenants who said Connswater Homes were good at keeping them informed

96% 93% 88%

% of tenants who were satisfied that the staff were able to deal with their problem

94% 85% 88%

% of tenants who were satisfied with the final outcome of their contact with the Association

90% 82% 81%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

92% 92% N/A