Tenant Satisfaction Survey 2014 fp article

Summary Report 

Question
Connswater
Mark
2012
 Connswater
Mark
2014
NI HA
Benchmark 

% of tenants who are satisfied with services provided by Connswater Homes

86% 91% 85%

% of tenants who thought the rent charged was good value for money

87% 88% 76%

% of tenants who were satisfied with the condition of their home

85% 91% 84%

% of tenants who are satisfied overall with their home

95% 93% 87%

% of tenants who were satisfied with their area

94% 93% 84%

% of tenants who were satisfied with the repairs service

82% 84% 77%

% of tenants who found the staff helpful

91% 95% 83%

% of tenants who said Connswater Homes were good at keeping them informed

93% 94% 88%

% of tenants who were satisfied that the staff were able to deal with their problem

85% 82% 88%

% of tenants who were satisfied with the final outcome of their contact with the Association

82% 82% 70%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions

92% 98% N/A

 

 To see the full 2014 Survey Performance Report (PDF) please click here