Tenant Satisfaction Survey 2018fp article

Summary Report 

Question
Connswater
Mark
2016
 Connswater
Mark
2018
NI HA
Benchmark 

% of tenants who are satisfied with services provided by Connswater Homes (Qu.1)

92% 87% 84%

% of tenants who thought the rent charged was good value for money (Qu.15)

80% 73% 81%

% of tenants who were satisfied with the condition of their home (QU.5)

86% 85% 81%

% of tenants who are satisfied overall with their home (Qu.3)

91% 84% 88%

% of tenants who were satisfied with the area in which they live (Qu.4)

87% 85% 84%

% of tenants who were satisfied with the repairs service (Qu.13)

85% 87% 75%

% of tenants who found the staff helpful (Qu.10)

93% 91% 87%

% of tenants who said Connswater Homes were good at keeping them informed (Qu.24)

90% 90% 89%

% of tenants who were satisfied that the staff were able to deal with their problem (Qu.11)

86% 92% 81%

% of tenants who were satisfied with the final outcome of their contact with the Association (Qu.12)

80% 83% 70%

% of tenants who on average felt they were treated fairly across all 9 equality dimensions (Qu.30)

94%

(average)

99%

(average)

N/A

 

 To see the full 2018 Survey Performance Report (PDF) please click here