fp articleYour Rent Account

Methods of Paying

Rent is charged to your account every Monday. Please note that payments are not accepted at the office but may be made in the following ways:


You can click here and set up an account to pay directly using your debit card – you will need your Allpay card for your payment details to complete this process.

Post Office (Rent Repayment Card)

Connswater Homes will provide you with a rent payment card* which will be accepted at any Post Office in Northern Ireland, or anywhere that displays the Paypoint logo.

Internet Banking

Your rent payment card can also be used to make payments anywhere you see this sign at numerous outlets in Northern Ireland.

Standing Order/Direct Debit

This is the easiest way to pay, no trips to the Post Office, no charge and you can choose the date and frequency it comes out of your bank account**. Get the appropriate form by clicking on the links below:

direct debitstanding order logo

Card Payment via Telephone

Call the office on 028 9065 6155


You can send a cheque to us at 5c Citylink Business Park, Albert Street, Belfast BT12 4HQ

*There is no charge for using your swipe card however an appropriate charge is payable to replace lost cards. Faulty cards are replaced free of charge.

**Your bank or building society may charge you a set-up fee for Standing Order transactions. You may also be charged when you change the amount. Please check with your bank or building society.


Rates are assessed by the Valuation and Lands Agency. Increases are notified to Connswater Homes and the charge is collected along with your rent.

Housing Benefit

  • We encourage tenants to apply for housing benefit when they first sign their tenancy agreement
  • It is the tenants responsibility to claim housing benefit and also to notify NIHE of any change in circumstance
  • Help is available at the office
  • Application forms cover rent and rates and entitlement is calculated by the Housing Executive
  • You must advise both Connswater Homes and the Housing Executive of any changes in your circumstances

Rent Increasetenrent

  • The Association strives to keep rents affordable
  • Increases will be effective after 31st March each year
  • All tenants will receive one months’ notice of any such change

Problems Paying Rent

  • We rely on our income from rents and operate a strict Rent Management Policy to make sure any problems are identified quickly;
  • If you have any problems paying your rent, you should contact your Housing Manager immediately;
  • Staff are committed to offering advice and assistance in difficult circumstances;
  • All matters will be dealt with in strictest confidence.